4D Insights

Australian technology manufacturer, 4D Systems, specialises in intelligent graphic solutions and embedded displays. From humble beginnings to a market leader, this family-run business prides itself in delivering innovative solutions globally. Despite COVID-19 disruptions, the firm has risen to meet global demand for high-quality parts, especially in the medical equipment manufacturing industry. Committed to innovation, environmental care, and collaboration, 4D Systems remains rooted in Australia while operating on a global scale. Their skilled engineering team works closely with world-class production facilities to ensure high quality and customer satisfaction. The company represents living locally and thinking globally.

Due to semiconductor supply shortages linked to COVID-19, 4D Systems faces extended lead times, affecting its DIABLO-16 and PICASO display modules production, specifically in gen4-uLCD, uLCD, and 4Discovery categories. Current obligations can't be met, with delivery delays of over 52 weeks. New orders are expected to ship from November 2022 to January 2023. Existing order updates will be communicated progressively. Despite challenges, the company remains committed to restoring regular supply once constraints ease.

The article explores the distinctive characteristics and customer-focused strategies of 4D Systems, a provider of intelligent display solutions based in Australia. Through interviews with various stakeholders including clients, engineers, and distributors, it outlines ten core reasons why customers prefer 4D Systems over competitors. Key points include their ISO 9001:2015 certification, provision of tailor-made solutions, familial company culture, and rapid prototyping capabilities. The company's commitment to quality, future-proofing industries, and fostering lasting customer relationships are also highlighted, portraying 4D Systems as a reliable and innovative leader in the intelligent display solutions market.

4D Systems, a pioneer in providing embedded display solutions, rearticulates its organizational purpose, emphasizing the centrality of human-centric and intuitive technology. Reflecting on past practices focused merely on key performance indicators and strategic frameworks, the company underscores the necessity of a defined, driving purpose. Delving into the ethos that initially sparked its inception, the firm revisits and refines its Purpose, Vision, Mission, and Values (PVMV) statements. Central to these statements is the dedication to enhancing human creativity through engineered solutions and propelling the human-technology interaction forward amidst the ongoing Industry 4.0 revolution.