4D Insights

Facing global supply chain issues due to the pandemic, 4D Systems has ramped up its production to meet a rising demand. The firm saw more orders as shortages hit various sectors. By working closely with distributors and Original Equipment Manufacturers (OEMs), it managed to keep up with the demand, especially during June and July. The manufacturing team in Sydney tackled various challenges, ensuring timely delivery of orders across different sectors like aerospace and medical equipment. This response showcases 4D Systems' ongoing commitment to solving problems amid tough conditions, aligning with its core value of "Courage in Creativity."

In the upcoming virtual event, Embedded World 2021, Rutronik collaborates with 4D Systems to share expertise in embedded systems. The Rutronik TechTalk segment, on 3rd March 2021, 11am-12pm CET, features Markku Riihonen, Global Products & Business Development Manager at 4D Systems, discussing smart display solutions. The three-day online event covers innovations in Embedded, (I)IoT, Industry 4.0, and various other sectors, providing a platform for knowledge exchange through workshops, lectures, and Q&A sessions with notable manufacturers in the electronics industry.

In light of COVID-19 disruptions, businesses globally are adapting to evolving norms, particularly witnessed in supply chains highly dependent on key manufacturing hubs like China and Europe. Manufacturers faced significant delays awaiting components. Notably, 4D Systems, an Australian tech manufacturer specializing in graphic solutions and embedded displays, ramped up operations to meet global demand, especially within the medical equipment sector. For instance, Portugal's CEiiA significantly contributed to the increased production of ventilators, utilizing 4D Systems’ advanced display module, gen4-uLCD-70DT, expediently creating a reliable medical invasive ventilator “Atena,” subsequently deployed across Portuguese medical facilities, embodying Australia's critical role in global medical technology supply amidst the ongoing pandemic.

The article elaborates on 4D Systems' enhanced customer service approach in response to evolving customer expectations, driven by a fast-paced business environment. Highlighted is a feedback-oriented service model aiding continuous product improvement, with an emphasis on mobile-driven self-service. The narrative underscores the significance of pre and post-purchase support in fostering long-term customer relationships, illustrating with user testimonials the practical benefits of 4D Systems' customer-centric strategy. Further, it reiterates the company's established global footing in intelligent display and graphics processing over 15 years, attributing its pride to dedicated customer service efforts.